REFUND POLiCY

At HAViK, we want you to be stoked with your gear — but if something’s off, here’s how returns work (in plain speak):

What you can return (and when)

  • You’ve got 30 days from delivery to initiate a return.
  • Boxes can be opened (we’re not savages), but the item inside must be unused, unworn, unmodified — i.e. in original condition.
  • Custom items (engraved, bespoke, whatever we whipped up just for you) are not eligible for returns or refunds.

Refund vs. Store Credit

  • Returns give you the option of a refund to your original payment method or store credit, your call.
  • If you choose store credit, we might even throw in a little extra love (i.e. bonus credit) — because we’re generous like that.

Defective or Damaged Items

  • If your item arrives broken, bent, or clearly abused before it hit your hands, hit us up within 7 days of receipt with photos.
  • We’ll either repair, replace, or refund — on us. 

Shipping & Return Costs

  • You cover return shipping costs for standard returns.

  • If we messed up — wrong item, damaged, or defective — we’ll make it right.

    • We’ll cover the shipping cost.

    • You’ll get a prepaid return label from us.

  • For self-paid returns, choose a tracked shipping method.

    • We’re not responsible for packages that “vanish in transit.”

How to Return

  • Email us at support@havik.com
    with your order number, what’s going back, and why.
  • We’ll issue a Return Merchandise Authorization (RMA) and instructions.
  • Ship it back (you pay), track it, and once we get it and check it, we’ll process your refund or credit.

A few final nuggets:

  • We reserve the right to refuse a return that’s been used, damaged by the customer, missing original packaging, or outside the 30-day window.
  • Refunds or credits get processed within 7 business days after we receive and inspect the item.
  • Original shipping costs (when you bought it) are non-refundable, unless we made the wrong delivery.