REFUND POLiCY

At HAViK, we want you to be stoked with your gear — but if something’s off, here’s how returns work (in plain speak):

What you can return (and when)

You’ve got 30 days from delivery to initiate a return.
Boxes can be opened (we’re not savages), but the item inside must be unused, unworn, unmodified — i.e. in original condition.
Custom items (engraved, bespoke, whatever we whipped up just for you) are not eligible for returns or refunds.

Refund vs. Store Credit

Returns give you the option of a refund to your original payment method or store credit, your call.
If you choose store credit, we might even throw in a little extra love (i.e. bonus credit) — because we’re generous like that.

Defective or Damaged Items

If your item arrives broken, bent, or clearly abused before it hit your hands, hit us up within 7 days of receipt with photos.
We’ll either repair, replace, or refund — on us.

Resharpening Program

The service fee. The $30 mail-in service fee covers your shipping kit, prepaid labels, and handling. It is non-refundable once your order is placed. Local drop-off is free.
Knives lost or damaged in our care. If your knife is lost in transit on a HAViK-provided shipping label, or damaged during sharpening, we’ll repair or replace it at no cost to you. Email support@spreadhavik.com with your order number and we’ll make it right.

What isn’t covered.

Damage that was already there when we received the knife, including broken tips, chips, corrosion, or handle damage.
Knives shipped without the HAViK-provided label or packaging.
Non-HAViK knives. They aren’t eligible for the program and will be returned unsharpened.

Knives we can’t sharpen.

If a knife needs more than a standard resharpening, or arrives unsafe to handle (blood, heavy dirt, food residue), we’ll pause and contact you before doing anything. You won’t be charged for any repair you didn’t approve.

Shipping & Return Costs

You cover return shipping costs for standard returns.
If we messed up — wrong item, damaged, or defective — we’ll make it right.
- We’ll cover the shipping cost.
- You’ll get a prepaid return label from us.
For self-paid returns, choose a tracked shipping method.
- We’re not responsible for packages that “vanish in transit.”

How to Return

Email us at support@havik.com
with your order number, what’s going back, and why.
We’ll issue a Return Merchandise Authorization (RMA) and instructions.
Ship it back (you pay), track it, and once we get it and check it, we’ll process your refund or credit.

A few final nuggets:

We reserve the right to refuse a return that’s been used, damaged by the customer, missing original packaging, or outside the 30-day window.
Refunds or credits get processed within 7 business days after we receive and inspect the item.
Original shipping costs (when you bought it) are non-refundable, unless we made the wrong delivery.